Refund & Returns Policy
At our store, customer satisfaction is our top priority. We strive to deliver high-quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, our Refund & Returns Policy is designed to be fair and transparent.
Eligibility for Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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All original tags, certificates (if any), and packaging must be intact
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A valid order confirmation or invoice must be provided
Items that show signs of wear, damage, or tampering will not be accepted for return.
Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or personalized products
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Products purchased during clearance or special sales
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Gift cards or promotional items
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the issue. After verification, we will arrange a replacement or issue a refund at no additional cost.
Refund Process
Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed within 5–7 business days and credited to the original payment method. Refund timelines may vary depending on your bank or payment provider.
Shipping Charges
Shipping and handling charges are non-refundable unless the return is due to an error on our part. Customers are responsible for return shipping costs.
Exchanges
Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be issued.
Cancellation Policy
Orders can only be canceled before they are shipped. Once dispatched, cancellations will not be accepted.
For any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are always happy to assist you.
If you’d like, I can:
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Make it more legal-style
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Simplify it for easy customer reading
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Customize it specifically for jewellery
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Add store credit / wallet policy
Just tell me 😊